Sheryl Lumb, MACS, Director

 

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  • Clients


    Our main corporate clients have been in telecommunications. Our most recent focus is in the tertiary education sector.
    Interaction & Interface Design's staff have over 30 years experience in these fields.

    Clients include:


    Significant projects include:

    Monash University

    • Student and Community Services Division web site rework
    • Integrated student services web initiative
    • ask.monash post implementation review and configuration design

    Sensis

    • Sensis 1234 and content
    • Keyboard optimisation and ergonomic studies
    • Call centre site visit and post implementation reports
    • Agent testing
    • Interaction and interface design
    • Business process mapping
    • Directions
    • Sensis Online contextual enquiry (Project Truman)
    • Directory Assistance Automation Phase 2 – Softphone design and testing

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     Telstra Technology, Innovation & Products

    • Austar
    • Nexis – system for the Global Operations Centre
    • Acronym – interaction design for Sensis 1234
    • Empowering the Points of Sale
    • Generic softphone
    • Telstra web site testing – Project Lighthouse

     Telstra Retail

    • Sales Transaction Solution – this system won a MIS CRM award
    • Online Ordering User Interaction Model
    • Corporate usability standards and style guides

    Telstra Customer Support Platform Usability Team

    • Computer Telephony Integration
    • Customer Internet Access, internet Ordering Project
    • Phoenix, Emptor, Traktor, EASEnet, Single Bill
    • FlexCAB archives, Mobiles Helpdesk

    Telstra Strategy & Direction

    • Customer Support Systems Strategy

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    IBM Global Services Usability Group

    • Fixed Mobiles Co-existence
    • SalesGate and STS R1
    • Customer Access Technology Architecture

     ANZ Bank

    • Sales and Service Platform - Genie
    • User interaction model and style guide

    National Australia Bank

    • TechnoBank Project

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