Our main corporate clients have been in telecommunications. Our most recent focus is in the tertiary education sector.
Interaction & Interface Design's staff have over 30 years experience in these fields.
Clients include:
Significant projects include:
Monash University
- Student and Community Services Division web site rework
- Integrated student services web initiative
- ask.monash post implementation review and configuration design
Sensis
- Sensis 1234 and content
- Keyboard optimisation and ergonomic studies
- Call centre site visit and post implementation reports
- Agent testing
- Interaction and interface design
- Business process mapping
- Directions
- Sensis Online contextual enquiry (Project Truman)
- Directory Assistance Automation Phase 2 – Softphone design and testing
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Telstra Technology, Innovation & Products
- Austar
- Nexis – system for the Global Operations Centre
- Acronym – interaction design for Sensis 1234
- Empowering the Points of Sale
- Generic softphone
- Telstra web site testing – Project Lighthouse
Telstra Retail
- Sales Transaction Solution – this system won a MIS CRM award
- Online Ordering User Interaction Model
- Corporate usability standards and style guides
Telstra Customer Support Platform Usability Team
- Computer Telephony Integration
- Customer Internet Access, internet Ordering Project
- Phoenix, Emptor, Traktor, EASEnet, Single Bill
- FlexCAB archives, Mobiles Helpdesk
Telstra Strategy & Direction
- Customer Support Systems Strategy
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IBM Global Services Usability Group
- Fixed Mobiles Co-existence
- SalesGate and STS R1
- Customer Access Technology Architecture
ANZ Bank
- Sales and Service Platform - Genie
- User interaction model and style guide
National Australia Bank
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